Managed Services

Managed Services offers a safe continuity for all parties!

As a supplier of ICT solutions, it is important to maintain a service relationship with your client. That is why a maintenance agreement is the basis of our work.

Projects are part of the BMA - Basis Management Agreement. The level of service is flexible and we can also invest with customers. Our services are modular and an initial BMA can be supplemented with new LogicQ services.

System maintenance

It may be that it is economically unwise within your organization to hire one or more permanent system administrators.
 In that case, with our service subscription, on a fixed and on-call basis, you can receive support from our professionals on location within four hours, depending on the chosen Service Level Agreement (SLA). A frequently heard complaint is that when an incident occurs, a system administrator is not immediately available for various reasons. With a LogicQ system manager you will not experience this problem. Depending on the subscription you take out, it is possible to schedule fixed days for maintenance. In the event of an emergency, a system administrator will be on site within 1 hour. With the service subscription you are therefore assured of optimal continuity of your organization. You can engage LogicQ system administrators for the most diverse IT projects and maintenance work. This includes maintaining your ICT infrastructure, including workstations, servers and peripherals. In addition, we offer support to your employees.

Help desk and support

  A support agreement is extremely valuable to customers, especially during the initial phase of CRM/ERP projects. Fast access to the right specialists means that any unforeseen issues are quickly resolved and questions are answered. A special central hotline telephone number is available for this purpose. In principle, support is provided in Dutch, English or German, via email, web or telephone.